We are seeking a skilled and motivated Technical Support Specialist to join our team, providing support for Telephone Entry Systems and Gate Operator Systems. This role requires hands-on technical expertise and excellent communication skills to assist customers with any system-related issues or inquiries.
Key Responsibilities:
- Provide technical support for telephone entry and gate operator systems
- Assist walk-in customers with troubleshooting, questions, and system issues
- Offer solutions for system malfunctions, installation issues, and general system inquiries
- Ensure excellent customer service and clear communication
- Document issues and resolutions for future reference
- Work closely with the technical team to resolve more complex problems
Qualifications:
- Background or experience in Telephone Entry Systems and Gate Operator Systems preferred
- Basic understanding of electronic, electrical, and/or mechanical systems
- Excellent communication and phone skills for effective customer support
- Bilingual in Spanish is a plus
- This is not an IT/computer support position
Why Join Us?
- Competitive salary and excellent benefits package
- Opportunity to work in a dynamic and growing industry
- Collaborative and supportive team environment